Item is not listed with this shipment

Not to worry! 

If the item you are missing from your order is not listed with the shipment you have received, it is very likely coming in a different shipment! You can check if the item is supposed to be in this shipment by reading your dispatch notification. Each separate shipment will have it’s own corresponding dispatch notification. 

We try our best to ship entire orders together, but sometimes this is not possible. We have sourcing locations all over Australia, and stock may have to be sourced from multiple locations. 

Item is listed with this shipment 

We are so sorry if you have not received your entire shipment!

You can check if the missing item is supposed to be in this shipment by reading your dispatch notification. Each separate shipment will have it’s own corresponding dispatch notification. 

If the missing item is supposed to be in the shipment you have received, please Submit A Request with us right away so we can resolve this for you.