We are so sorry if you have accidentally received an item that still has a security tag attached!
You are more than welcome to send this back to us to have the security tag removed, and we will send your item back out to you with Australia Post Express Post.
For a more immediate solution, if you would prefer, you can take the item into your nearest Factory X store and they will happily remove the tag for you! This can be done at any gorman, Dangerfield, or Princess Highway.
We have partnered with Australia Post to make your gorman return easier! Visit https://return.auspost.com.au/gorman/ and follow the prompts to lodge your AusPost return for gorman orders. This will generate a FREE returns label for you.
You will need to enter your full 9 digit order number into the order number box.
For your return authorisation (RA) number please enter your order number again.
Or you are welcome to address your return to:
Gorman Online Returns
65 Victoria Crescent
Please send the return back to us in a secure bag, and we ask that you also include a completed Returns Form which will inform us of your preferred resolution.