We’re sorry you haven’t received your order yet! If your order has surpassed estimated dispatch or shipment times we can look into this for you. You can find our estimated dispatch or shipment times here.
Long Dispatch Times
We will arrange to have your order shipped to you as quickly as possible!
If we are unable to dispatch your order, we will let you know. You can opt for a preferred resolution of a refund, credit note with free shipping, or a replacement item to the same value of the one you ordered. If you would like a replacement item, this will be subject to availability, but please let us know your preferred Item, Colour, and Size.
You can let us know about your delayed order and preferred resolution by Submitting A Request.
Long Australia Post Delivery Times
We can get in touch with Australia Post on your behalf, and lodge an investigation request into the whereabouts of your parcel. Please let us know about your delayed parcel by Submitting A Request.
Australia Post investigations generally take between 5-10 business days to resolve. Once we hear back, we will let you know the outcome and resolution.