I have received a Dispatch Notification

We are sorry for any delay you may be experiencing! 

Shipments sent with Australia Post Standard Post generally take between 5 to 10 business days after dispatch to arrive. 

Shipments sent with Australia Post Express Post generally take between 3 to 5 business days after dispatch to arrive. 

Shipments sent with DHL International are dependent on current transit estimations based on your destination country. 

You can track your parcel with Australia Post here with the tracking number sent in your dispatch notification. This will give you live updates on where in Australia your parcel is, and when Australia Post estimates your delivery to be. 

If your parcel is outside of the estimated delivery times for your type of shipment, we are more than happy to follow up with Australia Post for you! Please get in touch with us by Submitting A Request.

If your Australia Post tracking shows your parcel is Delivered but you cannot find it on your premises, we recommend contacting your local Australia Post Facility as they may be holding it there for you. If tracking shows your parcel is Delivered - left in a safe location, then it has been delivered with Australia Post Safe Drop. Your postal driver will have taken photo evidence of where the parcel was left. If you cannot find the parcel, please contact Australia Post as they can provide you with this photo. Alternatively we can also follow up with Australia Post for you, just let us know here.

I have not received a Dispatch Notification

If you have not received a dispatch notification from us, our team might still be preparing your order for you! 

Dispatch times normally take between 1-3 business days after placing your order, and during sales periods this can sometimes extend to 6 business days. We’re working hard to get your order to you as fast as possible. However, if it has been longer than the estimated dispatch times and you have not received your dispatch email, please let us know by Submitting A Request.